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Frequently Asked questions

  • Do I need to be a full-time professional to get CPS membership?
    You need to be earning the majority of your income through photography or cinematography in Australia – whether you are an employed professional or you own your own imaging business. As pros, we know you need the highest level of service, availability of loan equipment and speedy repairs. CPS membership is restricted to those working heavily in the industry so we can maintain the high standards that you need as pros.
  • Where can I drop off or pick up loans and repairs?

    VIEW DROP-OFF LOCATIONS

    Available Addresses

    • Please contact CPS via the hotline or direct email for technical advice or support.
    • CPS drop off points offer free Sensor cleans for CPS members.

    Brisbane

    Camera Tech
    Unit 102 89 Charlotte Street
    Brisbane, QLD, 4000
    Australia
    T: (07) 3229 5406
    Services provided
    On Site Sensor cleans
    Not recommended for repairs if you are a CPS member - Please send repairs to Canon.
    Not a drop off point for any CPS loan equipment

    Melbourne

    Canon Camera Service
    95 Buckhurst Street
    South Melbourne, VIC, 3205
    Australia
    Services provided
    On site sensor cleans
    Repairs
    CPS loan gear drop off and collection ( Gear loans need to be pre arranged via CPS)

    Perth

    CAMERA ELECTRONIC
    230 Sterling St.
    Perth, WA, 6000
    Australia
    T: 1300 790 230
    Services provided
    On site sensor cleans
    Repairs (They ship your gear to Canon Service Sydney - but manage the repair process)
    CPS loan gear drop off and collection (Needs to be pre arranged via CPS)

    Sydney

    CPS Sydney
    Unit 104, 1 Joynton Avenue
    Zetland, NSW, 2017
    Australia
    T: 1800 804 240
    Services provided
    On site sensor cleans
    Repair and CPS loan collections & drop off
  • What gear do I need to be eligible for CPS membership?
    To be eligible for each tier, you need to own the below Canon gear.

    MEMBERSHIP LEVELS

    LEVELSSilverGoldCinema
    Annual Membership Fee $75.00 $100.00 $200.00
    Minimum Eligible Product Requirements 2 x 5 Series bodies

    2 x L-series

    Generates majority of income through imaging
    2 x Pro bodies. At least one body must be 3 or 1 series. Second body can be 5, 3 or 1 series

    3 x L-series

    Generates majority of income through imaging
    1 x Cinema EOS body

    3 x L-series

    Generates majority of income through imaging
    Eligible Products View eligible products View eligible products View eligible products
    BENEFITS   
    Supported Products View eligible products View eligible products View eligible products
    Sensor Cleans on Supported Products per annual membership At least 3 At least 5 At least 5 (for EOS bodies)

    At least 1 (for Cinema EOS bodies)
    Product Loans (try before you buy) Yes# Yes# Yes#
    Service replacement loans on Supported Products Like for like# Like for like# Like for like#
    Discounts on chargeable repairs (parts and labour) on Supported products 20% labour only 30% 30% for 1D, 5D & L-series

    20% for Cinema bodies & lenses
    Repair Turnaround Times on Supported Products Approx. 5 working days* Approx. 3 working days* Approx. 3 working days* (1D, 5D and L-series)

    Approx. 5 working days* (Cinema bodies & lenses)
    Transport anywhere outside of Sydney & Melbourne metropolitan area:
    • Loans
    • Chargeable repairs
    • Services (e.g. Sensor Cleans)
    One way covered by Canon One way covered by Canon One way covered by Canon

    Terms and Conditions

    APPLY NOW APPLY NOW APPLY NOW

    Gear must have been acquired through the Canon Australia distribution channel (Canon Store or its authorised Canon Australia retailers) to qualify.

  • What are the benefits of being a CPS member?
    As a member, you can take advantage of the below great benefits depending on your membership level.

    MEMBERSHIP LEVELS

    LEVELSSilverGoldCinema
    Annual Membership Fee $75.00 $100.00 $200.00
    Minimum Eligible Product Requirements 2 x 5 Series bodies

    2 x L-series

    Generates majority of income through imaging
    2 x Pro bodies. At least one body must be 3 or 1 series. Second body can be 5, 3 or 1 series

    3 x L-series

    Generates majority of income through imaging
    1 x Cinema EOS body

    3 x L-series

    Generates majority of income through imaging
    Eligible Products View eligible products View eligible products View eligible products
    BENEFITS   
    Supported Products View eligible products View eligible products View eligible products
    Sensor Cleans on Supported Products per annual membership At least 3 At least 5 At least 5 (for EOS bodies)

    At least 1 (for Cinema EOS bodies)
    Product Loans (try before you buy) Yes# Yes# Yes#
    Service replacement loans on Supported Products Like for like# Like for like# Like for like#
    Discounts on chargeable repairs (parts and labour) on Supported products 20% labour only 30% 30% for 1D, 5D & L-series

    20% for Cinema bodies & lenses
    Repair Turnaround Times on Supported Products Approx. 5 working days* Approx. 3 working days* Approx. 3 working days* (1D, 5D and L-series)

    Approx. 5 working days* (Cinema bodies & lenses)
    Transport anywhere outside of Sydney & Melbourne metropolitan area:
    • Loans
    • Chargeable repairs
    • Services (e.g. Sensor Cleans)
    One way covered by Canon One way covered by Canon One way covered by Canon

    Terms and Conditions

    APPLY NOW APPLY NOW APPLY NOW

    *Canon will generally be able to meet these time frames and CPS members’ repairs are prioritised. However, members accept that sometimes repairs can take longer in some circumstances such as where there is extraordinary demand, the parts must be ordered, or the repair is significant.

    #Subject to availability

    #Product Loans (try before you buy) are not available if customer already owns the product, or if the product has already been trialled twice before.

    #Products that have been disocontinued for sale are available for repair support loans only.

    CPS benefits apply in addition to any rights you have under the Australian Consumer Law contained in the Competition and Consumer Act 2010 or under an express warranty.

  • Is Canon product purchased overseas eligible for CPS support?
    We only offer CPS benefits (such as repair discounts, priority turnaround times and sensor cleans) on products distributed by Canon Australia via its Canon Store or its authorised Canon Australia retailers. Canon-branded products that are sourced from any source other than through Canon Australia’s official Canon Store or from an authorised Canon Australia retailer in the Canon Australia distribution channel (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not supported and will not be counted towards your eligibility requirements. If you are unsure, ask your retailer if it’s an authorised Canon Australia retailer or you can contact Canon for more information.
  • Do I have to pay for shipping?
    When you are accessing CPS membership benefits, Canon will cover at least one-way shipping for all CPS members anywhere outside of Sydney or Melbourne metropolitan area. Of course, members are also welcome to drop off and collect products when accessing services like sensor cleans or loans to CPS drop off points across the country.

    VIEW DROP-OFF LOCATIONS

    Available Addresses

    • Please contact CPS via the hotline or direct email for technical advice or support.
    • CPS drop off points offer free Sensor cleans for CPS members.

    Brisbane

    Camera Tech
    Unit 102 89 Charlotte Street
    Brisbane, QLD, 4000
    Australia
    T: (07) 3229 5406
    Services provided
    On Site Sensor cleans
    Not recommended for repairs if you are a CPS member - Please send repairs to Canon.
    Not a drop off point for any CPS loan equipment

    Melbourne

    Canon Camera Service
    95 Buckhurst Street
    South Melbourne, VIC, 3205
    Australia
    Services provided
    On site sensor cleans
    Repairs
    CPS loan gear drop off and collection ( Gear loans need to be pre arranged via CPS)

    Perth

    CAMERA ELECTRONIC
    230 Sterling St.
    Perth, WA, 6000
    Australia
    T: 1300 790 230
    Services provided
    On site sensor cleans
    Repairs (They ship your gear to Canon Service Sydney - but manage the repair process)
    CPS loan gear drop off and collection (Needs to be pre arranged via CPS)

    Sydney

    CPS Sydney
    Unit 104, 1 Joynton Avenue
    Zetland, NSW, 2017
    Australia
    T: 1800 804 240
    Services provided
    On site sensor cleans
    Repair and CPS loan collections & drop off
  • How do I cancel my membership?
    We’re sorry to hear you want to go, but if that’s the case, then you can cancel your membership by navigating to Membership from My Account. Please be aware that you will only receive a refund of your annual membership fee if you cancel within 14 days of renewing or joining. You can also contact CPS at canonprofessionalservices@canon.com.au to cancel.
  • Why do I have to agree to auto-renewal payments?
    We understand that you’re super busy and don't want you to have to re-enter your details each month. So payments are set up to come out automatically. This also ensures you receive your membership benefits uninterrupted. If you decide to opt out of automatic renewals, you will need to cancel your CPS membership by following the steps detailed in the point above.
  • What is the difference between ‘eligible’ and ‘supported’ products?
    Eligible products are those which qualify towards your CPS membership level. Member benefits also apply for eligible products, Supported products do not qualify towards your CPS membership level, however member benefits do apply for supported products.
  • How can I pay for my annual CPS membership?
    Your CPS membership can be paid via credit card.
View All FAQs

 

APPLY NOW

Qualifying Products for Membership

Product Name Eligible Products CPS Supported Products
EOS-1DS Mark III Body
EOS-1D Mark IV Body
EOS-1D Mark III Body
EOS-1D Mark II N
EOS 1D Mark II Body
EOS R3
R1BODY EOS R1 Mirrorless Camera Body only
EOS 1Dx Mark III
EOS 1Dx Mark II
EOS 1Dx
EOS 1DC
EOS-1DS Mark II Body
Product Name Eligible Products CPS Supported Products
EOS 5D Mark II
EOS 5D
EOS R
EOS R5
EOS 5DsR
R5IIBODY EOS R5 Mark II Mirrorless Camera Body only
EOS 5Ds
EOS 5D Mark IV
EOS 5D Mark III
Product Name Eligible Products CPS Supported Products
EOS R5C
EOS C70
EOS C80
EOS C400
C70 RF Mount Cinema Camera
EOS C300 Mark III
EOS C700 (PL Lens Mount with Global Shutter Sensor)
EOS C700 Body (PL Lens Mount)
EOS C700 Body
EOS C500 Mark II Body
EOS C500 (PL Lens Mount)
EOS C500 Body
EOS C300 Mark II Body (PL Lens Mount)
EOS C300 Mark II Body
EOS C300 Body (PL Lens Mount)
EOS C300 Body
EOS C200
EOS C100 Mark II Body
EOS C100 Body
ME20F-SH Body
ME200S-SH Body
Product Name Eligible Products CPS Supported Products
CN20X50 IAS H/P1
EF 24-70mm f/2.8L USM
RF 24-105mm f/4L IS USM
RF 50mm f/1.2L USM
RF 28-70mm f/2L USM
RF 85mm f/1.2L USM
RF 24-70mm F/2.8L IS USM
RF 15-35mm F/2.8L IS USM
RF 70-200mm f/2.8L IS USM
RF 85mm f/1.2L USM DS
RF 100-500mm f/4.5-7.1 L IS USM
RF 100mm f/2.8L Macro IS USM
RF 400mm f/2.8 L IS USM
RF 600mm f/4 L IS USM
RF 14-35mm f/4L IS USM
RF 1200mm f/8 L IS USM
RF 800mm f/5.6 L IS USM
RF 70-200mm f/4 L IS USM
RF 135mm f/1.8L IS USM
RF 5.2mm f/2.8 L Dual Fisheye
RF 100-300mm f/2.8 L IS USM
RF10-20mm F4 L IS STM
TS-E 50mm f/2.8L Macro Tilt Shift
CN-E 70-200mm T4.4L IS KAS S Compact-Servo
EF 70-200mm f/2.8L IS III USM
EF 70-200mm f/4L IS II USM
EF 400mm f/2.8L IS III USM
EF 600mm f/4L IS III USM
RF24-105LISZ RF 24-105mm f/2.8L IS USM Z
RF3514L RF 35mm f/1.4L VCM Lens
EF 14mm f/2.8L USM
EF 14mm f/2.8L II USM
EF 35mm f/1.4L USM
EF 24mm f/1.4L II USM
EF 35mm f/1.4L II USM
EF 50mm f/1.2L USM
EF 85mm f/1.2L II USM
EF 85mm f/1.4L IS USM
EF 100mm f/2.8L Macro IS USM
EF 135mm f/2L USM
EF 180mm f/3.5L Macro USM
EF 200mm f/2L IS USM
EF 200mm f/2.8L II USM
EF 300mm f/2.8L IS USM
EF 300mm f/2.8L IS II USM
EF 300mm f/4L IS USM
EF 400mm f/2.8L IS USM
EF 400mm f/2.8L IS II USM - DISCONTINUED
EF 400mm f/4 DO IS USM
EF 400mm f/4 DO IS II USM
EF 400mm f/5.6L USM - DISCNTINUED
EF 500mm f/4L IS USM
EF 500mm f/4L IS II USM
EF 600mm f/4L IS USM
EF 600mm f/4L IS II USM
EF 600 f/4 IS II USM Lens
EF 800mm f/5.6L IS USM
EF 1200mm f/5.6L USM
EF 8-15mm f/4L Fisheye USM
EF 11-24mm f/4L USM
EF 16-35mm f/2.8L II USM
EF 16-35mm f/2.8L III USM
EF 16-35mm f/4L IS USM
EF 17-40mm f/4L USM
EF 28-300mm f/3.5-5.6L IS USM
EF 24-70mm f/2.8L II USM
EF 24-70mm f/4L IS USM Lens
EF 24-105mm f/4L IS USM
EF 24-105mm f/4L IS II USM
EF 70-200mm f/2.8L USM
EF 70-200mm f/2.8L IS USM
EF 70-200mm f/2.8L IS II USM - DISCONTINUED
EF 70-200mm f/4L USM
EF 70-200mm f/4L IS USM - DISCONTINUED
EF 70-300mm f/4-5.6L IS USM
EF 100-400mm f/4.5-5.6L IS USM
EF 100-400mm f/4.5-5.6L IS II USM
EF 200-400mm f/4L IS USM Extender 1.4X
MP-E 65mm f/2.8 1-5x Macro
TS-E 17mm f/4L
TS-E 24mm f/3.5L
TS-E 24mm f/3.5L II
TS-E 45mm f/2.8
TS-E 90mm f/2.8 - DISCONTINUED
TS-E 90mm f/2.8L Macro Tilt Shift
TS-E 135mm f/4L Macro Tilt Shift
CN-E 14mm T3.1L F
CN-E 24mm T1.5L F
CN-E 35mm T1.5L F
CN-E 50mm T1.3L F
CN-E 85mm T1.3L F
CN-E 135mm T2.2L F
CN-E 14.5-60mm T2.6L S (EF Mount)
CN-E 14.5-60mm T2.6L S (PL Mount)
CN-E 15.5-47mm T2.8LS (EF Mount)
CN-E 15.5-47mm T2.8LSP (PL Mount)
CN-E 30-300mm LS EF
CN-E30-300MM LSP PL
CN-E 30-105mm T2.8L S (EF mount)
CN-E 30-105mm T2.8L SP (PL mount)
CN7X17 EF Cinema Servo Lens
CN-E 18-80mm T4.4 L IS KAS S
CN20X50 IAS H/E1
Product Name Eligible Products CPS Supported Products
EL-5 CANON SPEEDLITE EL-5
Speedlite 580EX II
EV-70 EVF
Wireless Transmitter WFT-E2
Speedlight EL-1
Wireless File Transmitter WFT-E6E - DISCONTINUED
WFT E9
Speedlite 580EX
Speedlite 470EX-AI
Speedlite 600EX II-RT
Speedlite 600EX-RT - DISCONTINUED
Macro Ring Lite MR-14EX II
Speedlite 430EX III
Macro Twin Lite MT-24EX
Speedlite 430EX III-RT
Macro Ring Lite MR-14EX - DISCONTINUED
Macro Twin Lite MT-26EX-RT
WFTE7E Wireless Transmitter for EOS 5DIII
Speedlite 600EX Flash
Wireless File Transmitter WFT-E8
Speedlite Transmitter ST-E2 (Discontinued)
Speedlite Transmitter ST-E3-RT
EF Extender 1.4x III
EF2XIII Extender