Qualifying Products for Membership

FAQs

• Do I need to be a full-time professional to get CPS membership?
  You need to be earning the majority of your income through photography or cinematography in Australia – whether you are an employed professional or you own your own imaging business. As pros, we know you need the highest level of service, availability of loan equipment and speedy repairs. CPS membership is restricted to those working heavily in the industry so we can maintain the high standards that you need as pros.
• Where can I drop off or pick up loans and repairs?

  VIEW DROP-OFF LOCATIONS

  Available Addresses

  • The main CPS office is Sydney is staffed by CPS and a Canon Service Technician during business hours.
  • Other CPS drop off points are not staffed by Canon employees. They are 3rd party affiliates of Canon where members can drop off gear to be shipped to CPS or Canon Service in Sydney.
  • Please contact CPS via the hotline or direct email for technical advice or support.
  • Some CPS drop off points offer free Sensor cleans for CPS members.

  Adelaide

  TED'S ADELAIDE
  212 Rundle Street
  Adelaide, SA, 5000
  Australia
  T: (08) 8223 3449

  Adelaide

  DIAMOND'S ADELAIDE
  165-171 Rundle Street
  Adelaide, SA, 5000
  Australia
  T: (08) 8224 0665

  Brisbane

  BRISBANE CAMERA HIRE
  860 Wynnum Road
  Canon Hill, QLD, 4170
  Australia
  T: 1300 780 701

  Services provided

  On site sensor cleans “24 hour turnaround”

  Canberra

  TED'S CANBERRA
  9 Petrie Plaza
  Canberra, ACT, 2601
  Australia
  T: (02) 6247 8711

  Melbourne

  CANON OFFICE MELBOURNE
  95 Buckhurst Street
  South Melbourne, VIC, 3205
  Australia
  

  Perth

  CAMERA ELECTRONIC
  230 Sterling St
  Perth, WA, 6000
  Australia
  T: 1300 790 230

  Services provided

  On site sensor cleans

  Sydney

  SUNSTUDIOS SYDNEY
  42 Maddox St
  Alexandria, NSW, 2015
  Australia
  T: 1800 804 240

  Services provided

  On site sensor cleans
• What gear do I need to be eligible for CPS membership?
  To be eligible for each tier, you need to own the below Canon gear.

  MEMBERSHIP LEVELS

  LEVELS	Silver	Gold	Cinema
  Annual Membership Fee	$75.00	$100.00	$200.00
  Minimum Eligible Product Requirements	2 x 5D 2 x L-series Generates majority of income through imaging	1 x 5D and 1 x 1D 3 x L-series Generates majority of income through imaging	1 x Cinema EOS body 3 x L-series Generates majority of income through imaging
  Eligible Products	View eligible products	View eligible products	View eligible products
  BENEFITS
  Supported Products	View eligible products	View eligible products	View eligible products
  Sensor Cleans on Supported Products per annual membership	At least 3	At least 5	At least 5 (for EOS bodies) At least 1 (for Cinema EOS bodies)
  Product Loans (try before you buy)	Yes#	Yes#	Yes#
  Service replacement loans on Supported Products	Like for like#	Like for like#	Like for like#
  Discounts on chargeable repairs (parts and labour) on Supported products	20% labour only	30%	30% for 1D, 5D & L-series 20% for Cinema bodies & lenses
  Repair Turnaround Times on Supported Products	Approx. 5 working days*	Approx. 3 working days*	Approx. 3 working days* (1D, 5D and L-series) Approx. 5 working days* (Cinema bodies & lenses)
  Transport anywhere in Australia of: Loans Chargeable repairs Services (e.g. Sensor Cleans)	One way covered by Canon	One way covered by Canon	One way covered by Canon
  Special CPS member deals	Yes	Yes	Yes
  Terms and Conditions	APPLY NOW	APPLY NOW	APPLY NOW

  Gear must have been acquired through the Canon Australia distribution channel (Canon Store or its authorised Canon Australia retailers) to qualify.

• What are the benefits of being a CPS member?
  As a member, you can take advantage of the below great benefits depending on your membership level.

  MEMBERSHIP LEVELS

  LEVELS	Silver	Gold	Cinema
  Annual Membership Fee	$75.00	$100.00	$200.00
  Minimum Eligible Product Requirements	2 x 5D 2 x L-series Generates majority of income through imaging	1 x 5D and 1 x 1D 3 x L-series Generates majority of income through imaging	1 x Cinema EOS body 3 x L-series Generates majority of income through imaging
  Eligible Products	View eligible products	View eligible products	View eligible products
  BENEFITS
  Supported Products	View eligible products	View eligible products	View eligible products
  Sensor Cleans on Supported Products per annual membership	At least 3	At least 5	At least 5 (for EOS bodies) At least 1 (for Cinema EOS bodies)
  Product Loans (try before you buy)	Yes#	Yes#	Yes#
  Service replacement loans on Supported Products	Like for like#	Like for like#	Like for like#
  Discounts on chargeable repairs (parts and labour) on Supported products	20% labour only	30%	30% for 1D, 5D & L-series 20% for Cinema bodies & lenses
  Repair Turnaround Times on Supported Products	Approx. 5 working days*	Approx. 3 working days*	Approx. 3 working days* (1D, 5D and L-series) Approx. 5 working days* (Cinema bodies & lenses)
  Transport anywhere in Australia of: Loans Chargeable repairs Services (e.g. Sensor Cleans)	One way covered by Canon	One way covered by Canon	One way covered by Canon
  Special CPS member deals	Yes	Yes	Yes
  Terms and Conditions	APPLY NOW	APPLY NOW	APPLY NOW

  *Canon will generally be able to meet these time frames and CPS members’ repairs are prioritised. However, members accept that sometimes repairs can take longer in some circumstances such as where there is extraordinary demand, the parts must be ordered, or the repair is significant.

  #Subject to availability

  CPS benefits apply in addition to any rights you have under the Australian Consumer Law contained in the Competition and Consumer Act 2010 or under an express warranty.

• Is Canon product purchased overseas eligible for CPS support?
  We only offer CPS benefits (such as repair discounts, priority turnaround times and sensor cleans) on products distributed by Canon Australia via its Canon Store or its authorised Canon Australia retailers. Canon-branded products that are sourced from any source other than through Canon Australia’s official Canon Store or from an authorised Canon Australia retailer in the Canon Australia distribution channel (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not supported and will not be counted towards your eligibility requirements. If you are unsure, ask your retailer if it’s an authorised Canon Australia retailer or you can contact Canon for more information.